Satisfaction Guaranteed
We stand behind our installation work with a 30-day satisfaction guarantee. If you're not happy with our service, we'll make it right.
Installation Services
We guarantee our installation work for 30 days from the date of service completion. If you encounter any issues related to our installation work during this period, we will return to your location and address the concerns at no additional cost.
- â 30-day workmanship guarantee on all installations
- â Free return service for installation-related issues
- â Prompt response to service requests
Cancellation Policy
We understand that plans can change. Our cancellation policy is designed to be fair to both our customers and our scheduling commitments.
- đ 24+ hours notice: Full refund of any deposit
- â° Less than 24 hours: 50% refund of deposit
- đ Same-day no-show: Deposit forfeited
Equipment Policy
Satellite equipment (Starlink, HughesNet, Viasat) is provided by the respective service providers. Equipment returns, exchanges, and warranty claims must be handled directly with the provider.
- đ§ We install provider equipment but don't handle returns
- đ Contact the provider directly for equipment issues
- đ ī¸ We can assist with equipment removal for returns
Refund Process
Our refund process is straightforward and designed to resolve issues quickly and fairly.
1. Contact Us
Call or email us with your refund request and service details
2. Review
We review your request and service details (typically within 24 hours)
3. Resolution
We process approved refunds within 3-5 business days
Need Assistance with Refunds?
Our customer service team is here to help with any refund requests or policy questions.